Return Policy

Returns and Refunds

Please contact travelmasterpro@outlook.com to start the process of Returns and Refund. 
Our policy lasts 30 days. If 30 days have gone by since you have signed for the delivery for your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.

Any international or expedited shipping fees incurred on your original order will NOT be refunded. We recommend that you ship your returned products to us via a trackable shipment method. Customers outside the United States are responsible for paying customs fees, including, but not limited to, taxes, duties and brokerage. 

All Sale & Promotional Items are final and are not eligible for Refunds, Returns, Exchanges, and/or Warranties.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 7-12 business days of receiving your returned product, and a credit will automatically be applied to your credit card or original method of payment
 (less any shipping costs/expenses related to the original purchase, which are non-refundable) to the payment method you used to make the original purchase. 

If you haven’t received a refund within these time frames, first check your bank or credit card account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at travelmasterpro@outlook.com

Exchanges/Replacement

Please contact our customer service with your Order ID number to initiate an exchange. Exchanges can only be made for items that are equal or lesser in value than the original purchase item.

Please include a slip with your Order ID number, full name and clearly indicate the phone model, series and color of the exchange item. We will reship the order free of charge and email you once the exchange has been made.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.